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Frequently Asked Questions...
How can you offer your courses at such inexpensive prices?
What methods of payment are accepted on your website?
Is it secure to send my credit card information over the Internet?
Can I take the course from various locations and computers?
What happens if I have technical difficulties?
Can I take this course with the AOL browser?
Do I need to use a PC? What if I have a Macintosh?
Will you be sending me any additional materials?
How long will it take me to finish a course?
How long do I have to finish a course?
Will I be tested during the course?
What if I fail the final examination?
Are your courses approved for credit?
After I finish a course can I use it for review purposes?
Are your online courses difficult to use?
Do I need any kind of “Special Software” installed on my computer?
Q. How effective is
e-learning? A. From our experience,
we feel online education is just as effective if not more than live
education. Unlike live education you can study material at your
own pace. Additionally, e-learning allows an individual to increase
their problem solving and analytical thinking skills.
Q. How
can you offer your courses at such inexpensive prices?
A. Simple. Low
overhead. WebTaught owns the software and all the course content
for every course we offer. In turn, we pass these savings on to
our most important asset, our students. Because without you we wouldn’t
exist.
Q. What
methods of payment are accepted on your website?
A. You may pay
using all major credit cards (Visa, MasterCard, Discover, American
Express). The process
is simple and secured utilizing 128-bit encryption through Geotrust.
Q. Is
it secure to send my credit card information over the internet?
A. Yes. Webtaught
uses a secure site since credit card transactions are very sensitive
in nature.
Q. Can
I take the course from various locations and computers?
A. Our courses
are set up for students to access their account from any computer
that is compatible. In fact, this was the basis for our slogan,
“Learn Anywhere. Learn Anytime.”
Q. What
happens if I have technical difficulties?
A. If you experience
any problem while taking the course, please call (504) 482-0109
locally or toll free at 1-(866)-482-0109 or email techsupport@webtaught.com
for assistance. Our preferred method of contact is through email.
WebTaught provides customer service Monday through Friday from
8am to 5pm
Central
Standard
Time.
Q. Can
I take this course with the AOL browser?
A. You can take
the course with any browser of your choosing but we do not support
the AOL browser. This means our technical support team is not able
to help you in the event of a problem while taking a course with
the AOL browser. We do suggest that you use another browser while
signed on with AOL. To do this, login to AOL and minimize the
program.
While still connected to the Internet, click on the START button
in the lower left hand corner of your screen. Click PROGRAMS,
then
click INTERNET EXPLORER, the program icon will have a blue "e".
Q. Do
I need to use a PC? What if I have a Macintosh?
A. If you have
a MAC you can still sign on to take any of our courses. Many of
our customers have taken their courses on a MAC and had no problems
whatsoever. However, be aware that our technical support team
may
be unable to assist you should you encounter technical difficulties.
They do not have MACs and therefore may be unable to replicate
any
problem you may encounter. If you have a MAC, you will need the
latest version of Internet Explorer.
Q. Will
you be sending me any additional materials?
A. Everything
you need to complete the courses, including the final examinations
are included in our courses. However, additional books and/or materials
that supplement our courses may be purchased on our site. These
are totally optional and listed under each course during the registration
process.
Q. How
long will it take me to finish a course?
A. This varies
from student to student. One of the benefits of online courses is
that you can move at your own pace on your own time.
Q. How
long do I have to finish a course?
A. All course
lessons on the computer must be completed within a certain number
of days from the date of enrollment. The number of days you have
to complete a course is stated in the course description of the
course upon initial registration. Subsequently, you will be reminded
of the date you signed up for the course and the course expiration
date every time you log into WebTaught.
Q. Will
I be tested during the course?
A. Each lesson
in a course will have multiple quizzes that must be answered correctly
to move on. You will be presented one question at a time until
you answer all questions correctly at least once. You may take
the quizzes
as many times as you want. Each lesson also contains an end of
lesson final which must be passed to move on to the next lesson.
Also, most courses also contain a final examination that must be
passed to receive your certificate of completion.
Q. What
if I fail the final examination?
A. If you fail
a final examination you may re-take it as many times as needed
until
you pass provided you are still under contract. However, if you
do fail the final exam the system will lock you out of the exam
for 2 days.
This is to prevent students from just re-taking the exam over and
over again without studying. If you fail an examination, it is
more
effective to study the material again rather than just re-taking
the exam and trying to get “lucky”. Note: The exam discussed in
this section is referring to the FINAL exam, not the end of lesson
finals. The end of lesson finals will not lock you out for two
days if you fail. You will have immediate access to these again.
Q. Are
your courses approved for credit?
A. All of our
prelicensing, postlicensing and continuing education courses are
approved by the appropriate state agencies. All of our real estate
courses are also approved by ARELLO (Association of Real Estate
License Law Officials). ARELLO recognized the need to establish
standards that can be used to review and approve distance learning
courses. These standards are now the global benchmark for distance
education delivery measurement. Visit their website at http://www.arello.net
to learn more.
Q. After
I finish a course can I use it for review purposes?
A. Yes. Access
to the course will expire at midnight on the expiration date of
the course. You will have until the course expiration date to access
and review the course content and final examination(s) even after
you have completed the
course.
Q. Are
your online courses difficult to use?
A. No. Our online
courses were designed with the student in mind. Our courses are
so easy to use even the most inexperienced Internet users have no
problems utilizing our online course system.
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